Terms of Services
Quuote.me. (“Quuote.me,” “we,” and “us”) operates www.Quuote.me.com and collect.Quuote.me.com (“Website”). The Website is designed to assist Buyers (“Buyer(s),” “you”) in creating and managing shipments (“Shipment”). Your use of this Website and our Shipping Collect Services (defined below) is subject to your unmodified acceptance of all the terms, conditions, and notices outlined herein (collectively referred to as the “Terms of Service (Shipping Collect Service)”). By accepting our Terms of Service (Shipping Collect Service) or utilizing any Shipping Collect Services we provide, you acknowledge having read, comprehended, and agreed to be bound by these Terms of Service (Shipping Collect Service), affirming that you have also read and comprehended the same.
The Terms of Service (Shipping Collect Service) constitute a legally binding agreement between you (and your client, employer, or another entity if you are acting on their behalf) and Quuote.me, along with its direct affiliates or subsidiaries, including the various entities used by Quuote.me to operate locally in different countries.”
1. Acceptance of Terms of Service for Shipping Collect Service:
You acknowledge and agree that we reserve the right to change or modify the Terms of Service for Shipping Collect at any time. Such changes and modifications will take effect immediately upon posting on the Website. Your continued access or use of this Website after any such change or modification constitutes acceptance of the revised Terms of Service for Shipping Collect. While Quuote.me aims to notify you of significant changes through email or notifications within the Quuote.me platform, failure to do so does not excuse your obligation to comply with the modified Terms of Service for Shipping Collect. You agree to periodically review the latest version of these Terms of Service for Shipping Collect as posted on the Website.
You also acknowledge that additional terms may apply to specific Shipping Collect Services offered by us, and these terms may be attached to such services from time to time. All such terms are incorporated by reference into these Terms of Service for Shipping Collect.
In the event of any breach or violation of the terms and conditions outlined in our Terms of Service for Shipping Collect, we reserve the right to immediately terminate our Shipping Collect Services and may pursue other legal actions as deemed appropriate.
Furthermore, you recognize that additional terms may apply to specific Shipping Collect Services provided by us, and these terms may be attached to such services from time to time. All such terms are hereby incorporated by reference into the comprehensive Quuote.me Terms of Service, available at https://www.Quuote.me.com/legal/terms/overview.
2. Overview of Shipping Collect Services
The entity from which you have purchased goods, referred to as the 'Merchant,' is subject to various charges such as shipping costs, taxes, custom duties, and other fees imposed by the destination country. The Merchant has granted Quuote.me the authorization to communicate with you, the receiver of the goods, to provide additional shipping services ('Shipping Collect Services') and to collect fees associated with these services. Shipping Collect Services encompass courier transportation, insurance, and the option to pre-pay import taxes and duties.
Quuote.me provides you with the flexibility to customize your order shipment by:
- Selecting a shipping transporter, courier, or mail service ('Courier').
- Purchasing shipping insurance ('Insurance').
- Pre-paying import taxes and duties for your order.
The Merchant will inform Quuote.me of the Couriers it wishes to offer to Buyers. The cost of transportation ('Shipping Fee') is influenced by various factors, including the Merchant's address, Buyer's address, weight, dimensions, product category, item value, and the chosen Courier. It covers all expenses related to the Shipment, as quoted by Quuote.me, encompassing transportation cost, fuel surcharge, remote area surcharge, residential surcharges, pick-up fees, and any other charges associated with shipping through Quuote.me. Quuote.me will display available Courier options and corresponding Shipping Fees to Buyers, who can then select their preferred option. The Merchant will specify whether the Shipping Fees are to be paid by the Merchant or the Buyer, and Quuote.me will collect the shipping cost from the relevant party before dispatching the order.
You have the option to purchase insurance coverage for your Shipments ('Insurance Fees') through Quuote.me. All regulations, terms, and policies related to shipping insurance offered through the Website are governed by the Insurance Terms and Conditions (https://www.Quuote.me.com/legal/insurance-terms-and-conditions).
Import Taxes and Duties
For international orders, local customs may impose import taxes and duties, collectively known as 'Taxes and Duties.' Quuote.me will provide a Taxes and Duties Estimate before each Shipment for the Buyer's reference. If agreed upon by the Merchant, Quuote.me may offer Buyers the choice to pay Taxes and Duties at delivery (Delivery Duty Unpaid - 'DDU') or prepay Taxes and Duties (Delivery Duty Paid - 'DDP'). For DDU Shipments, any unpaid Taxes and Duties become the Buyer's responsibility, and the estimate is for reference only, with potential additional charges depending on local policies. For DDP Shipments, the Buyer pre-pays Taxes and Duties to Quuote.me before shipping, and any discrepancy in the estimate is not the Buyer's liability, provided accurate information is submitted. Quuote.me may charge additional fees for incomplete or inaccurate information.
Quuote.me is not liable for loss, delay, or damage of items in the hands of local customs, and is not responsible if customs confiscates, holds, or denies release of the Shipment to the Buyer.
Quuote.me may provide quotes for additional fees, such as peak surcharges and seasonal charges ('Additional Fees'), which will be billed if accepted by the Buyer.
3. Terms and Conditions for Access and Use of Shipping Collect Services:
Subject to the provisions outlined in these Terms of Service (Shipping Collect Service), your access to and use of the Shipping Collect Services are limited to lawful purposes. All rights, titles, and interests in the Shipping Collect Services and its components remain exclusively with Quuote.me. You agree not to:
- Sublicense, resell, rent, lease, transfer, assign, time-share, or otherwise make the Shipping Collect Services available to any third party without the written consent of Quuote.me.
- Use the Shipping Collect Services unlawfully or in a manner that violates data, privacy, or export control laws, interferes with or disrupts the integrity or performance of the Shipping Collect Services, or violates the Terms of Service (Shipping Collect Service).
- Modify, adapt, or attempt to gain unauthorized access to the Shipping Collect Services or its related systems.
Compliance and Content:
You shall comply with any codes of conduct, policies, or notices provided by Quuote.me in connection with the Shipping Collect Services. You are responsible for notifying Quuote.me of any security breach related to the Shipping Collect Services. You agree not to upload content that infringes on intellectual property or proprietary rights, violates any laws or contractual relationships, contains harmful software, poses privacy or security risks, or is otherwise objectionable.
You are solely responsible for all data, information, and materials you upload or transmit in connection with the Shipping Collect Services ("Your Content"). By posting Your Content, you grant Quuote.me a license to use, modify, reproduce, distribute, and display Your Content in connection with the Shipping Collect Services.
Security and Equipment:
You are responsible for the security, protection, and backup of Your Content. Quuote.me is not liable for unauthorized access or use of Your Content. You must provide and maintain the equipment and ancillary services needed to use the Shipping Collect Services.
The failure of Quuote.me to enforce any right or provision of these Terms of Service (Shipping Collect Service) does not waive that right. These Terms of Service form a contract between you and Quuote.me, governing your use of the Shipping Collect Services.
Quuote.me may provide technical support for the Shipping Collect Services through email. Quuote.me may use consignee information for updates, feedback, or as needed for its Shipping Collect Services.
Changes to Shipments:
If you wish to change shipment information, notify the Merchant or Quuote.me customer service. Changes may not be effective once a shipment has been handed over to a courier. If a shipment is recalled, Quuote.me will contact you for any required fees before reshipping.
4. Payment of Fees:
Shipping Collect Fees, including Shipping Fees, Insurance Fees, Taxes and Duties, and Additional Fees, are pre-paid using an Authorized Payment Method.
You are responsible for any Shipping Fees Discrepancies due to incorrect information provided by you. Quuote.me may charge Adjustments to your Authorized Payment Method.
Currency and Exchange Rates:
Quuote.me may adjust pricing in response to currency fluctuations. Quuote.me is not responsible for fees or exchange rates charged by third-party payment providers.
Dispute any Shipping Fees within 30 days. Quuote.me will not review disputes received after this period.
You are responsible for Transaction Taxes related to Shipping Fees. Buyers providing incorrect information may face penalties.
Refund requests for Shipping Collect Fees must be directed to the Merchant. Quuote.me will refund Shipping Collect Fees upon Merchant approval. If a shipment has been dispatched, it may not be canceled or refunded. Quuote.me is not authorized to refund fees if Merchant declines approval. All payments to Quuote.me shall be made without deductions or withholdings, except for taxes charged by Quuote.me.
These Terms of Service (Shipping Collect Service) constitute an electronic contract between you and Quuote.me, governing your use of the Shipping Collect Services.
5. Intellectual Property:
For the purposes of this Agreement, "Quuote.me Property" refers to Quuote.me's methodology for providing Shipping Collect Services and Quuote.me's ideas, websites, designs, processes, code, technology, software, copyrights, logos, domain names, patents, trade secrets, trademarks, products, and materials. Quuote.me retains all worldwide rights, title, and interest in the Quuote.me Property, and any rights not expressly granted herein are retained by Quuote.me. You acknowledge that Quuote.me owns all right, title, and interest in the Quuote.me Property.
Except as permitted herein, you shall not directly or indirectly modify, translate, decompile, disassemble, reverse engineer any part of the Quuote.me Property, or attempt to discern the functioning or operation of the Website or Shipping Collect Services. You shall not copy, rent, lease, distribute, or transfer any rights received hereunder. Page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Quuote.me, and you shall not copy, imitate, or use them without express written consent. You may use HTML logos provided by Quuote.me solely to direct web traffic to Quuote.me.com. You shall not use automated means to access the Quuote.me Website or Shipping Collect Services without written permission, interfere with the proper working of the Website, or bypass any measures used by Quuote.me to prevent or restrict access.
All materials provided by you shall be deemed "Client Property." You grant Quuote.me a non-exclusive license to the Client Property solely as needed to provide Shipping Collect Services. No other licenses, express or implied, under any intellectual property rights are granted.
6. Confidential Information:
Each party acknowledges that it may receive Confidential Information as defined herein. Confidential Information includes information marked as confidential, known to be confidential, or provided under circumstances indicating confidentiality.
Information subject to exclusions, including non-transactional Confidential Information, publicly known information, information received without restriction from a third party, independently generated information, and information required to be disclosed by law, is not Confidential Information.
Non-transactional Confidential Information:
Quuote.me does not desire any non-transactional Confidential Information without prior written consent. If sent without consent, Quuote.me is not obligated to treat it as Confidential Information.
Standard of Care:
Recipient shall use Confidential Information only as required by these Terms of Service, not disclose it to third parties, and use the same standard of care as with its own Confidential Information.
Return or Destruction:
Upon request, each party shall promptly return or confirm the destruction of Confidential Information.
Quuote.me may compile aggregate results from your use of Shipping Collect Services, with Aggregate Information deemed Quuote.me's Confidential Information.
You agree to indemnify and hold harmless Quuote.me from claims, liabilities, damages, losses, or expenses arising from your use of Shipping Collect Services or violation of the Terms of Service. You also agree to indemnify Quuote.me from claims related to transportation, storage, handling, and other charges for Shipment goods.
These provisions are subject to the Terms of Service (Shipping Collect Service) and provide clarity on the use, protection, and handling of intellectual property, confidential information, and privacy considerations.
Quuote.me aims to provide the Shipping Collect Services in accordance with these Terms of Service (Shipping Collect Service). Buyers acknowledge that the Shipping Collect Services and the Website are offered on an "as-is" and "as-available" basis. Quuote.me and its suppliers explicitly disclaim all warranties, whether expressed or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The use of the Shipping Collect Services, Website, or third-party services is at your own risk.
No Continuous Access Disclaimer:
Quuote.me does not guarantee continuous, uninterrupted, or secure access to the Shipping Collect Services. Operation of the Shipping Collect Services may be interfered with by factors outside our control. While we make reasonable efforts to process requests in a timely manner, we make no representations or warranties regarding processing times, as they are dependent on various external factors. Quuote.me is not liable for any loss of profit, goodwill, use, or data resulting from our inability to provide the Service. We reserve the right to discontinue the Website and our Shipping Collect Services at any time with or without notice.
You understand that Quuote.me does not inspect your goods or take responsibility for your business decisions made through the Shipping Collect Services. Quuote.me is not the merchant, importer, or owner of products shipped through its platform.
9. Disclaimer of Liability:
By accepting the Terms of Service (Shipping Collect Service), you acknowledge that Quuote.me assumes no liability for the acts, errors, or omissions of any third-party service providers contracted by you or your affiliates.
Waiver of Consequential Damages and Limitation of Liability:
Quuote.me is not liable for indirect, incidental, special, or consequential damages, or damages incurred by you or any third party arising from your access to or use of the Website, content, or third-party websites. Quuote.me's total liability under these Terms of Service (Shipping Collect Service) is limited to the fees paid to Quuote.me by you, excluding carrier or third-party fees. Quuote.me must be notified of any unauthorized transactions within five (5) days, or you waive all claims beyond the damages cap.
Declaration and Accurate Information:
You are responsible for providing complete and accurate information for the Shipment. You shall indemnify Quuote.me for any loss or expense resulting from incorrect information provided by you. Quuote.me is not responsible for losses or damages due to wrongfully declared items or customs issues.
Service provided by Courier:
Quuote.me is a technology platform connecting buyers, shippers, and couriers. Quuote.me is not liable for any services or information provided by couriers. Quuote.me is not responsible for any issues with courier services, including delays, damage, or failed pickups.
Quuote.me is not liable for information communicated by merchants or for any misconduct, fraud, or negligence by merchants. Quuote.me is not responsible for how merchants use Shipping Collect Fees.
Using the service at your own risk:
Quuote.me makes no representations about the quality or legality of items shipped or the truth of content posted. Quuote.me is not liable for any damages or losses related to your use of the Shipping Collect Services.
Release from all claims:
By using the Shipping Collect Services, you release Quuote.me from all claims arising from the use of the services. You acknowledge that your use of the services is at your own risk.
Quuote.me is not liable for any fees or expenses resulting from changes in information provided by the buyer after confirmation. You acknowledge that the entire risk arising from your access and use of the services remains with you. Quuote.me and other parties involved are not liable for various types of damages, and Quuote.me's aggregate liability is limited to fees paid by you.
While conflicts may occasionally arise, Quuote.me is committed to addressing any concerns regarding the Shipping Collect Services in a proactive manner. If you have a complaint, please log a support case for resolution, and you can send an email to [email protected]. It's important to note that this does not waive the notice requirement outlined below.
11. Governing Law and Jurisdiction:
These Terms of Service (Shipping Collect Service) are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). By utilizing our Shipping Collect Services, you consent to submit to the exclusive jurisdiction of the Hong Kong Courts.
12. Class Action Waiver:
The parties mutually agree that any lawsuit and arbitration will be conducted in their individual capacities only, and not as a class action or other representative action. In the event such rights may arise, the parties expressly waive their right to file a class action or seek relief on a class basis. This signifies that both you and Quuote.me agree to bring claims against each other only in your or its individual capacity, and not as a lead or representative class plaintiff or class member in any purported class or representative proceeding. By agreeing to these Terms of Service (Shipping Collect Service), you are waiving your right to a trial by jury to the extent such right arises.
13. General Provisions:
If any provision of these Terms of Service (Shipping Collect Service) is deemed invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the extent necessary to make it valid and enforceable. The remaining provisions of these Terms of Service (Shipping Collect Service) shall continue to be in effect and enforceable.
13.2 No Waiver:
Failure or delay by Quuote.me to exercise a right or power under these Terms of Service (Shipping Collect Service) shall not operate as a waiver thereof, nor shall any single or partial exercise of a right or power preclude any other future exercise.
13.3 Notices to You:
You agree that Quuote.me may provide notice to you by posting it on our Website, emailing it to your email address, or mailing it to your address. Such notice shall be considered received, read, and understood by you within 24 hours of posting on our Website or emailing it to your email address. If the notice is sent by mail, we will consider it read and understood within 24 hours of delivery.
You may not transfer or assign any rights or obligations under this Agreement without Quuote.me's prior written consent. Any attempted assignment without that consent will be void. Quuote.me reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time. These Terms of Service (Shipping Collect Service) shall be binding on and inure to the benefit of the parties' successors and assigns.
13.5 Attorneys’ Fees and Costs:
Quuote.me has the right to collect its reasonable costs, necessary disbursements, and attorneys' fees incurred in enforcing these Terms of Service (Shipping Collect Service) from you.
13.6 Force Majeure:
Quuote.me will not be liable for delays or inability to perform the Shipping Collect Services caused by forces beyond its control, including acts of God, acts of third-party service providers, such as carriers and postage systems, or other unforeseeable events. In cases of events like acts of God, war, terrorism, public enemies, seizure under legal process, pandemics, epidemics, strikes, lockouts, riots, and civil commotions, Quuote.me will not be liable for failure to carry out instructions.